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How does account verification work?

SOLVEDby TurboTax527Updated December 15, 2023

Account verification is one of the ways we safeguard personal information so that you can file your taxes confidently.

  • The information you provide is used only to verify your identity.
  • TurboTax doesn't share, sell, or use personal info for any other purpose without your consent.

When you sign in to your TurboTax account, a number of security measures are activated to safeguard your information:

  • You may be asked to verify your account if you’re using a new computer or device.
  • You may be asked to verify your account if you haven’t signed in for several weeks.
  • You may be asked questions that only you should have the answers to.
  • You may also validate your identity by requesting a confirmation code.

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