Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 23, 2024 7:13:48 AM

CRA Result Code: 604 when refiling

I get the following code when I try to refile after changing the professional fees income (self employed). I tried three times already.

We're sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return.

CRA Result Code: 604
 
 
 
The Canada Revenue Agency cannot process this ReFILE due to system constraints. Please see the list of exclusions on the ReFILE website. If you require assistance, please call your EFILE Helpdesk. ReFILE

 

 
You have 2 options:
 
 
 Recommended - Try NETFILE again in a few minutes.
 
 
 
Please note: You only have 5 attempts to NETFILE your return before the CRA will lock you out.
 
 
 
If the problem persists, please contact TurboTax Customer Support for assistance.
 
 
• Print and mail your return to the CRA.
 

0 3 4812
3 Replies
Moderator
Mar 23, 2024 10:38:06 AM

Have you already received your notice of assessment for your original NETFILE?

New Member
Mar 24, 2024 1:16:06 PM

Yes, it was assessed March 11 and notice of assessment issued.

Moderator
Mar 24, 2024 1:27:12 PM

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.