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New Member
posted Oct 31, 2019 4:24:09 AM

How do I fix a problem with an authentication code required to submit my return?

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3 Replies
New Member
Oct 31, 2019 4:24:11 AM

Are you using the online edition of TurboTax and trying to submit a prepayment code? 

If you have a prepayment code,  here's how to use it: https://turbotax.community.intuit.ca/replies/2648021

Returning Member
Mar 31, 2022 10:15:38 AM

Hello,   There is no place to add my license code so I tried to add it at the end in the box that's titled coupon code. Just said something went wrong and try again. Several times later and even tried a new sign in and still no luck. There is no way it wants to accept my license code. I bought my turbo tax package with the license code. I have no disc drive but I should be able to add the code to the online version.
Thanks Doug

Returning Member
Mar 31, 2022 10:19:20 AM

I purchased my software from Costco. Went on line and signed into turbotax. When I was finished it would not let me enter my authentication code