How to claim medical expenses from 2019. Turbotax do not make any deduction on this amount. May be something wrong with the software or what? please advise.

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To claim your medical expenses, please follow these steps:

1. Select Find (or the magnifying glass icon) from the TurboTax menu.
2. Enter medical expenses in the Find window.
3. Select Medical Expenses Profile from the list of results.
4. Select Go. The Your Medical Profile step appears.
5. Select all checkboxes that apply, then select Continue.
6. The Medical Expenses step appears. TurboTax will display the minimum amount of eligible medical expenses required to generate a tax benefit.

Note: If the eligible medical expenses are less than the minimum amount displayed by TurboTax, the user selects Done, as there aren't enough expenses to generate a tax credit. Otherwise, select Enter New Medical Expense and the Medical Expenses Receipt step appears.

For more information, please see:

• How do I enter my medical expenses?

• How to Deduct Your Medical Expenses 

• Lines 33099 and 33199 – Eligible medical expenses you can claim on your tax return

Thank you for choosing TurboTax. If you have further questions, please feel free to contact us