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New Member
posted Oct 30, 2019 2:07:05 AM

I did not receive my activation key with my receipt.

Order Number: E504003516   Merchant ID: 91350017

Order Date: 14-03-17 (dd-mm-yy) Transaction ID: 061654

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1 Best answer
Intuit Alumni
Oct 30, 2019 2:07:06 AM

If the email address you used to register for this forum is the same as the email associated with your TurboTax account, we can resend the information to that address.

If the email address is the same, please reply to this question with “Yes it is the same”.

If the email address is not the same, please contact our support team. Us this link to get started: https://support.turbotax.intuit.ca/contact/#/home   Just fill in the blanks and the phone number to the appropriate agent (along with an interaction ID) will appear after you click the big blue Call button on the 2nd screen.

22 Replies
Intuit Alumni
Oct 30, 2019 2:07:06 AM

If the email address you used to register for this forum is the same as the email associated with your TurboTax account, we can resend the information to that address.

If the email address is the same, please reply to this question with “Yes it is the same”.

If the email address is not the same, please contact our support team. Us this link to get started: https://support.turbotax.intuit.ca/contact/#/home   Just fill in the blanks and the phone number to the appropriate agent (along with an interaction ID) will appear after you click the big blue Call button on the 2nd screen.

New Member
Oct 30, 2019 2:07:08 AM

Yes it is the same

Level 1
Oct 30, 2019 2:07:09 AM

Yes it is the same

New Member
Oct 30, 2019 2:07:10 AM

Yes it is the same

New Member
Oct 30, 2019 2:07:12 AM

Yes, it is the same

New Member
Oct 30, 2019 2:07:13 AM

yes it is the same

New Member
Oct 30, 2019 2:07:15 AM

yes

New Member
Oct 30, 2019 2:07:16 AM

yes it is the same

New Member
Mar 7, 2020 10:48:42 AM

yes it is the same

Level 15
Mar 7, 2020 11:39:11 AM

@paslode- can you please send us a TurboTax Twitter Direct Message:https://twitter.com/TurboTaxCanada or a 
TurboTax FaceBook/Messenger Private Message: TurboTax Canada Facebook/Messenger

Returning Member
Mar 13, 2021 7:33:56 AM

Yes it is the same.

Thank you.

Intuit Alumni
Mar 13, 2021 10:06:13 AM

In order to help you with this, we will need more information.  Because some information is private, please contact us on Social media so we can help you further. You can find us on Facebook or Twitter

Thank you for using TurboTax.

New Member
Mar 21, 2021 3:50:13 PM

Yes the same

Returning Member
Jan 11, 2022 3:16:41 PM

I need an application code, did not come with my receipt.

Returning Member
Jan 11, 2022 3:17:58 PM

yes it is the same.

Returning Member
Jan 11, 2022 3:19:24 PM

yes it is the same 

Returning Member
Jan 11, 2022 3:55:39 PM

Yes it is the same . Please send the code to this address. 

Intuit Alumni
Jan 13, 2022 9:08:59 AM

@wrightlee A response has been sent to you privately.

Thank you for choosing TurboTax.

Returning Member
Apr 30, 2022 11:11:19 AM

yes it is the same

 

Level 15
May 3, 2022 11:56:44 AM

@Familytaxes1444-  Can you please let me know what you are needing?

 

Thank you for choosing TurboTax.

Returning Member
Jan 9, 2023 8:17:44 PM

Yes it is the same

Level 15
Jan 10, 2023 7:10:30 AM

@jerjeng2021, what are you needing assistance with?