no return has bee received in my CRA acount

Did you get a NETFILE confirmation number? If you didn't then your return was not successfully sent, and you'll have to try again.

 

How do I NETFILE my tax return in TurboTax Online?

In TurboTax Desktop, how do I submit my return to the CRA using NETFILE?

 

 

 

I tried too many times it doesn't give the confirmation number 

my easystep in th emenu is not activated 

What is the exact error message that you are getting? If you are getting a NETFILE error saying your account is locked, you'll need to contact the Canada Revenue Agency (CRA) and ask for your NETFILE account to be unlocked.

 

If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency