I have used Turbo tax for the last couple decades. Filled a joint form with my wife and I where I put childcare tax credits but got the ON479-A CARE credit applied but was ineligible for due to income. It was an error in the program. Not sure how to address this as it's not a small amount and interest applied. Presuming the 100% Accurate Calculations Guarantee should have caught this for the 2021 to 2023 tax years as we just got our reassessment stating the error.
This TurboTax FAQ tells you how you can submit a claim under the TurboTax 100% Accurate Calculations Guarantee: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/submit-claim-turbotax-100-accurate-calculations/L1WD8SJSR_CA_en_CA
That link doesn't let me submit a Canadian form only USA 100% claim guarantee. The Canadian link tells me to call support. I was able to get a link to upload the files but not sure how I follow-up on the case number after I provided the files.
Did they provide you with a case number? Once they receive all the documents requested, an investigation will be done, and the results should be emailed to you.
Thank you for choosing TurboTax.
When I call support to make a 100% Accurate Claim Guarantee I do not get a live person. When I ask the computerized voice to speak to a live person I am sent to someone who is breathing and making noises, never introduces themselves and eventually hangs up on me. This support seems to be making it very difficult for me to make a claim. Any advice for getting a live person or a link where I can upload my files to start the claim and get a case number? It should be much easier than this and I shouldn't have to take a day off work to complete this task.