The CRA did not receive my netfiled return, I have a confirmation number from Turbo tax saying that it was filed. Why does the CRA not have it?

Moderator

Oct 31, 2019 5:37:58 AM

Please make sure that the confirmation number you are looking at is for NETFILE, and not your receipt for paying for TurboTax.

If it is a NETFILE confirmation number, contact CRA and ask them to place “a trace” on your return if all of the following applies to you:

- You have confirmed that you have a valid NETFILE confirmation number;

- Your CRA My Account does not reflect that your return was received or assessed;

- It’s been more than 10 business days since you submitted your return.

If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are somewhere else you can call 613-940-8495. Here are more ways to contact the CRA: https://www.canada.ca/en/revenue-agency/corporate/contact-information/telephone-numbers.html