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New Member
posted Oct 30, 2019 6:25:36 PM

We submitted our taxes through your website but didn't get the refund. CRA just told us it was never sent to them and to contact you ASAP. Please help

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2 Replies
Level 15
Oct 30, 2019 6:25:37 PM

You first must be sure that you have successfully submitted your return.

https://turbotax.community.intuit.ca/replies/3210262

Level 15
Oct 30, 2019 6:25:38 PM

Reasons why CRA may not have received your return

https://turbotax.community.intuit.ca/replies/2648037