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New Member
posted Oct 29, 2019 9:11:49 PM

What do I need to do to fix the following error - no matter what I put in business address it says I am missing information or using an unacceptable character?

As many before me, it appears that no matter what I put in business address it says I am missing information or using an unacceptable character - neither of which is true and I have tried every possible variation to be sure..... Everything is done except for that.

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1 Best answer
New Member
Oct 29, 2019 9:11:50 PM

Leave the address blank and check to see if there is a box to tick that says use home address.  See if that works.  Some new addresses don't work because of postal changes in postal codes or box addresses, which no longer match prior information.  Addresses in new subdivisions are problematic.

5 Replies
New Member
Oct 29, 2019 9:11:50 PM

Leave the address blank and check to see if there is a box to tick that says use home address.  See if that works.  Some new addresses don't work because of postal changes in postal codes or box addresses, which no longer match prior information.  Addresses in new subdivisions are problematic.

New Member
Oct 29, 2019 9:11:52 PM

Thanks for your help!  USER error.  I read the business address number as business number - when I replaced that with the street number everything seems to now be ok.  insert embarrassed smiley here!

New Member
Oct 29, 2019 9:11:53 PM

We all do it.

Returning Member
Apr 2, 2023 12:27:56 PM

With Turbo tax 2022 I have the same problem.

After trying all possible combination I called trubro tax help line. 

I spent almost 3 hours with a very pleasant employe, on the end of conversation she told me to start it all-over my return. I did and the same thing happened. I decided that I will mail it in to CRA and Revenu Quebec.

Janos Acs 

New Member
Apr 30, 2023 5:53:00 AM

I had the same issue as you when trying to file my taxes with turbo tax 2022. No matter what I entered in business address it said I am missing information or using an unacceptable character (Even though I tried every variation combination and entered no unacceptable characters).  To fix this issue I had to go to the T2125 form for my business and enter a MATCHING address in the address field on that form. After that, I went back to fix the issue and the error message stopped appearing.