Why does my turbo tax 2018 not update? This seems to be an error in the application. Please advise with a fix, and not a work-around. Thanks

When I installed the application, the updates worked OK. Now they don't.

I get "Turbo Tax is unable to determine if an update is available."

error code TT8805

2103

1 Best answer

Moderator

Oct 31, 2019 2:24:43 AM

Please try uninstalling & reinstalling TurboTax using the download available from our website. https://turbotax.community.intuit.ca/replies/3001486

If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013

New Member

Oct 31, 2019 2:24:42 AM

I followed the action indicated to download an update, close turbo tax and run the downloaded file. when Turbo Tax starts it has the same error - TT8805

Moderator

Oct 31, 2019 2:24:43 AM

Please try uninstalling & reinstalling TurboTax using the download available from our website. https://turbotax.community.intuit.ca/replies/3001486

New Member

Mar 24, 2020 3:57:13 PM

If I uninstall & reinstall Turbotax 2019 will I lose all the work I've done so far? This is the message I got and I assume my work so far (3 different returns) won't be affected:

In the meantime, this will not affect your ability to fill out forms or to complete your return (as the software is still functional), but will prevent you from FILING your taxes prior to the above mentioned date.

Thank you very much,

Gregg

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Why does my turbo tax 2018 not update? This seems to be an error in the application. Please advise with a fix, and not a work-around. Thanks