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    roiluisin
    New Member

    Are the forms reset after going to live help? I can't see my information anymore.

     
    posted
    ‎June 1, 2021 4:48 PM
    last updated ‎June 01, 2021 4:48 PM
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    TurboTaxSusan
    Moderator
    Moderator

    Are the forms reset after going to live help? I can't see my information anymore.

    No, the forms should not reset.

     

    Please clear your browser cache (or use a different browser) and try again. This TurboTax FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?

     

    If you are still not able to resolve this issue, please contact our phone support team for more help.

     

    If you have TurboTax Live Assist & Review, see this TurboTax FAQ to learn how to talk to a Tax Expert or book a review: In TurboTax Live Assist & Review, how do I talk to a tax expert?

    ‎January 30, 2022 3:08 PM
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