How do I choose the spouse who claims the DTC?

Are you using TurboTax CD/Download or TurboTax Online?

I have the same question! My husband and I typically make the same amount. This year he is slightly above me and now the tax software is telling me that I will need to contact the CRA to transfer it to him. Seems like a lot of work when I am happy to just claim it under me. 

Unfortunately, if you are using TurboTax Online, there is no way to change which spouse is getting the disability transfer from the dependant. You can do so in TurboTax CD/Download, but you may not be able to NETFILE the return if you do.

For 2024 I have the downloaded version 2024 premier version and after spending two days with your agent and for both days 1h30 min on the phone we still didn’t get a answer as why the software is not automatically transferring the DTC or even allowing any caregiver credit. Can we know when this issue will get resolved?

@ghausia We have reached out to the assigned department, and someone will get in contact with you within 48 hours to get this sorted out. We appreciate your patience.

Hello 

Unfortunately no one reached out to me yet or even addressed the issue for DTC. Furthermore of being a customer for many years your call center agent was very unprofessional on Monday and i didnt even get an email or any responses even after multiple complaints 

@ghausia Are you claiming the caregiver credit & DTC transfer for a spouse/partner or for a dependant?

We are filing our return together as spouse normally the software should transfer the DTC credit automatically to the one with higher tax. The software premier is not doing this or also not giving the care giver credit either. Neither on mine or spouse you can see these credits being applied. I called and they say it looks like an issue with the software but no call back till now. I have called twice and spent 1 h 30 min on each call and also shared my screen to show the agent the issue twice still no updates yet 

@ghausia Go into Forms mode and click on the Dependant icon, and click on the boxes for Infirm-Care Giver & Disability transfer and make sure that all the questions are answered on those popups. This is also a fast way to switch which spouse is getting these credits.

Hi We tried all these spouse is not listed as dependent the issue is the credit for DTC and caregiver credit are not showing on any of us return even we answered the questions correctly. Like I mentioned before if you look at the call log I have spent twice 1h30 mins and couldn’t resolve the issue and that to repeat same process without any solution each time  and was promised a call back for a solution to this issue unfortunately no one did. 

@ghausia As my colleague Susan asked previously, are you claiming it for a Dependent or a spouse? The steps she gave you, are if you are claiming DTC and caregiver for a dependent. 

If the spouse is the one with a handicap or limitations, it's true, you should not have their info under Dependent, but you can easily apply all this in your TurboTax Desktop, when you are doing a joint return. Here are the steps for each spouse (the one who claim - NO handicap and the one WITH a handicap):

In Forms mode - for the person who claim the credit (NO handicap):

Click on Forms tab (at the bottom of the screen) // select INFOWS // page 1 - under Tax payer Information, select YES to the related questions.

After INFOWS, click on Forms tab (at the bottom of the screen) // select DTC form // at the top of this form, make sure ALL questions are NO.

In Forms mode - for the person WITH a handicap:

Click on Forms tab (at the bottom of the screen) // select INFOWS // page 1 - under Tax payer Information, select NO to the related questions.

After INFOWS, click on Forms tab (at the bottom of the screen) // select DTC form // at the top of this form, make sure ALL questions are YES, EXCEPT the one asking if T2201 expired with CRA (should be NO)

After these steps are done, you can confirm DTC was transferred from the handicap spouse to the claimer on line 32600.

Caregiver amount will be on line 30425 of the claimer T1.

Thank you for choosing TurboTax.

Hello 

Thank you as i explained before these steps have been followed and this is not for the dependent transfer but for spouse.

Here is the screen shot of the person with or the person who claim the credit (NO handicap)

Here is the T1 general from for the spouse claiming the credit, you can not see these credit on line 326000 for DTC transfer and no caregiver credit on 30425 either.

In Forms mode - for the person WITH a handicap: i have followed same steps and you can not see the credit there either.

This is the issue i am facing and is still waiting for an update for the Turbo Tax Team

Thank you.

Ghausia

@ghausia As per CRA, if you are eligible for the Canada caregiver amount for your spouse, their net income needs to be between $8,397 and $28,041. You must first claim $2,616 when calculating the spouse amount on line 30300 of your Schedule 5 and their net income from line 23600 of their return (or the amount that it would be if your spouse filed a return) was less than your basic personal amount plus $2,616 if your spouse was dependent on you because of an impairment in physical or mental functions.

We recommend you to verify all of the above and contact CRA for more details and confirm your eligibility to this non-refundable credit.

Here is the link to contact CRA

Thank you for choosing TurboTax.

Hi Veronique,

ok I can do that for the caregiver credit no problem but can you at least answer why the DTC is not showing it’s been a while now and frustrating for a client for not getting a call back or a solution on this. Below I clearly showed you that I answer all questions but still not showing the DTC on line.

Let’s focus please on the DTC for now please

thank you 

Any update please i realy need your help to fix this DTC credit transfer and it  has been weeks now and it is not resolved.

@ghausia did you have a look at DTC form under your spouse? 

DTC form of your husband should look like this:

And yours should look like this:

Then the amount will show on line 31600.

Thank you for choosing TurboTax.

But Veronique I am the one with the Disability and If you look at my previous email and screenshot I share here I did the same thing and the amount is not showing up this is the issue I am facing and no one is really resolving this issue. Please kindly look at my previous screenshot and email shared

can I do that? Like answering the question incorrect so the credit is transferring to the spouse? 
If not how do I transfer the DTC to the spouse correct
secondly the person with disability has an income of 20k only so spouse should get caregiver credit so why it’s not coming up automatically on the turbotax

@ghausia Sorry, I misunderstood, I though your husband was the one with a disability.

But it will be the same but reversed. I just want to clarify, DTC and Caregiver credit are not the same.

Your DTC form should look like this - and the amount for your disability credit will show on your T1 line 31600.

If you didn't use this amount or you used a portion of it, the balance can be transferred to your husband on his T1 on line 32600. It is automatically done by the software, if you selected YES in INFOWS form of your husband, to both questions about transfer

and your INFOWS form should be NO to both questions.

If you still experiencing issues with all this, I invite you to send me a private message and it will be easier for us to find the reason why you are unable to apply your DTC and/or transfer it to your husband.

To send me a private message, click on my name and select send a message.

I have the same question and Turbo TAX just ignores us ( ie: the Customer.) 

Yes, we will be looking for a new Tax Software next year -- Turbo Tax is sloppy and unprofessional.

But, why doesn't Easy Steps do this ??????????????????

Love your persistence in your thread to get a simple answer from Turbo Tax -- wow - this software sucks.

Soooooo, why doesn't Easy Steps do this - why does one have to go the Forms route ???