☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Oct 30, 2019 10:45:40 PM

I have a long last name, above 25 characters. Personal info shows invalid. How this can be fix?

I have a long last name (more than 25 characters). On the personal information screen it displays a message as "The information in this field is invalid. Either there are too many characters entered or the format is incorrect or the information is missing. Please review." How this can be fix? If I do not use the complete last name it won't match the information that CRA has.

0 5 2535
5 Replies
Level 13
Oct 30, 2019 10:45:41 PM

Is it your first time filing a tax return with the CRA?

New Member
Oct 30, 2019 10:45:43 PM

Yes.

New Member
Oct 30, 2019 10:45:44 PM

no

Level 13
Oct 30, 2019 10:45:46 PM

@kogila - call the CRA to determine registered name with them.

Level 13
Oct 30, 2019 10:45:47 PM

The software allows for no more than 20 characters. Give the CRA a call and make sure of the correct name on file first. 

Here is their number - 1 800 959 8281.

But, because it is your first time filing you are going to have to print and mail your return anyhow as per the CRA, so it doesn’t matter you can print it, manually fix the name then mail it.