If you qualify, under the Review section you will find the amount on your Detailed Tax Summary, line 449. Go back and double check you have answered all the questions correctly in the Provincial section of your return.
If you qualify and the amount is not reflected on line 449, please reach out to our support team, as they will be able to view your screen to assist if needed. Answer the questions, so it guides you towards the right team. Apply the drop downs and you will get a phone number specified to your question (ie - support, care):
I'm having the same issue and I don't see line 449. Is there something that shows a detailed tax summary?
It says I'm eligible, but it doesn't reflect in the detailed summary
@mike.p.drago - please call our support team, link applied to the above answer.