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New Member
posted Apr 26, 2025 1:06:59 PM

I'm getting the following message : "Due to a software update, please review your entries for medical expense deductions and make sure the values are correct." ?

I checked every medical entries and they're OK. Can anyone help ? Thank you

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5 Replies
Level 2
Apr 26, 2025 5:56:08 PM

I'm having the exact same issue. Curious if you've had any luck removing the error?

New Member
Apr 26, 2025 6:08:38 PM

I am having the same issue

Level 2
Apr 27, 2025 9:10:28 AM

Spoke to customer support. They said there’s nothing they could do and I’d have to file by paper 

New Member
Apr 27, 2025 11:12:53 AM

I trying several changes without success. It seems CRA's software is having a known bug specific for that section (not related to Turbotax app or any other Income Tax software). There is no workaround for now. I guess I'd have to send a paper copy. 

 

** edit ** MESSAGE FROM CRA: Error codes 45555, 45566, 90308, 95031Customer action: There is presently no workaround or timeframe of resolution available from CRA. Expected resolution date: If you see one of these error codes, it's due to a CRA issue affecting all tax software in Canada

Level 2
Apr 29, 2025 5:36:03 AM

I just tried again after waiting a few days. I didn't change anything in my return and it worked.