It's forcing me to upgrade. It's saying I'm trying to claim medical expenses, but I'm not. And it doesn't say that I am on my profile, no boxes are checked. What do I do?

I'm all finished, and ready to file. But it's redirecting me to pay for deluxe, because it is claiming that I'm trying to deduct medical expenses. I don't have any that I am claiming and I don't have any boxes checked saying so.

330

Moderator

Apr 21, 2023 5:55:39 PM

If you transferred in your info from last year, you may have brought in unused medical expense. Or you might have something in Box 85 of your T4.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

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It's forcing me to upgrade. It's saying I'm trying to claim medical expenses, but I'm not. And it doesn't say that I am on my profile, no boxes are checked. What do I do?