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TurboTax Support

How do I use Audit Defence in TurboTax?

Audit Defence is a great way to get the assistance you need from tax professionals in the event you are selected for an audit by the CRA.

If you already purchased Audit Defence, you’ll have received an email with your Membership Certificate, authorization number and options to contact support at Audit Defence. Make sure to keep this email for reference in the event you are contacted about an audit.  

If you can't immediately locate the email, try searching your folders using the following keywords:

  • Audit Defence
  • Membership certificate
  • Audit Defence membership certificate
  • TurboTax

Should you be contacted by the CRA for an audit, instructions for contacting Audit Defence for assistance are located in your email.

Starting January 1, 2021, if you used TurboTax Online to file your taxes, you can reach Audit Defence by logging into TurboTax Online and clicking on “Audit Defence.”

If you purchased Audit Defence before December 16, 2019, you may also contact Audit Defence through TurboTax Live by phone.

Once you have contacted Audit Defence, you’ll be assigned a tax pro who will:

  • Ensure your eligibility for audit assistance
  • Review your tax return and the CRA audit issue(s)
  • Manage the audit process by communicating with you and the CRA
  • Contact you with final finding and information

To ensure you get the benefits of Audit Defence, make sure you purchase WHEN filing your income tax. You can't purchase Audit Defence after you’ve been notified of an audit by the CRA. 

If you need more information on TurboTax Online and Quebec returns, check out:

Related information

How do I sign up for Audit Defence?

Audit Defence failure - what happened and what is replacing it?

How can I protect myself from a CRA audit?

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