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TurboTax Support

Why isn't the Canada Child Benefit (CCB) appearing on my return?

The CRA automatically determines your CCB eligibility each year when you file your tax return. The Canada Child Benefit is a non-taxable benefit so you do not receive a slip for this income and do not need to enter the benefit amount you received on your tax return.

Note: If your marital status has changed, you must notify the CRA, as this can affect your CCB benefits.

There are a few things to consider when reviewing your CCB information on TurboTax:

Select the Dependant button from the menu to open the Dependant Information window. Review the information entered there and revise it if necessary. All dependant information must be included in this box for the CCB form to be completed.

Check to see if the form is completed on your spouse's return.

Not everyone is eligible for this benefit; check with the CRA to confirm your eligibility. If you're separated or divorced, it's the guardian primarily responsible for the care and upbringing of the child that is eligible for the CCB.

Related information:

I didn't receive an RC62 slip. What do I do?

More information on the Canada Child Benefit

Canada Revenue Agency's Child and Family Benefits Calculator

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