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TurboTax Support

In the online edition of TurboTax Free, how do I submit my tax return to CRA using the NETFILE service?

The CRA’s NETFILE service accepts tax returns for the past four years. You can use TurboTax to NETFILE your returns for tax years 2018 and beyond during the 2021 tax season. Returns for tax years prior to 2018 must be printed and mailed to the CRA.

Once you complete the Personal Info, Your Taxes, and Review sections in TurboTax Online, the File section will become enabled.

  1. Select File from the menu, then CRA Online Mail.
  2. Select Start next to Review your order.
  3. Verify your personal info and register your order, then select Continue.
  4. Select Register on the Secure checkout screen.
  5. Verify your order and select Continue.
  6. You'll be brought back to initial screen. Select Start next to File your return.
  7. Select one of the CRA online mail options and then Continue.
  8. Choose NETFILE CRA.
  9. Run the review if you haven't done already prior to filing.
  10. On the Verification of Personal Information screen, select Yes, I certify.
  11.  Review your numbers and select Continue.
  12. If you have a tax balance due, respond to the questions on when and how you intend to pay it, then select Continue.
  13. On the Filing Hub screen, choose Netfile CRA.
  14. On the CRA Netfile screen, you can add your NAC for additional security.
  15. Review the CRA Netfile warning, if any.
  16. Review and acknowledge CRA's NETFILE terms and conditions.
  17. TurboTax then submits your return to the CRA for you. You'll receive a notification on whether or not your submission was successful. If it was successful, you'll see a 6-digit confirmation code (keep this in your records).

Related information:

Where can I find help if I’m using TurboTax Free?

In TurboTax Online, how do I transfer my information (personal details, carry forward amounts, etc.) from my previous year's tax return?

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