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New Member
posted Oct 30, 2019 8:23:56 PM

Anyone else having difficulty accessing the return manager??

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1 Replies
Level 13
Oct 30, 2019 8:23:58 PM

Access to the Return Manager is available in two ways:

  • Once signed into your online account, you should have full access on the left side of the screen in My accounts & Returns tab.  
  • When you are in a tax return, you must ensure you have completed the Profile Section of your return before you will have access to the Return Manager (especially if it's your first tax return).

Otherwise, attempt to clear your browser cache, reopen the page and try again.  

Here is how do I clear my cachehttps://turbotax.community.intuit.ca/replies/2647843