Can't select netfile option

[Patrick84]

A red circle with a line through it shows up when I try and select net-file. I have gone through everything as best as I can to figure out what's wrong but I can't find any thing. It keeps saying that at the time of manufacture the forms were not finalized but that I need to check for updates to get the final version but when I check for updates it says everything is up to date.

Why can't I select net-file?

[TurboTaxSusan]

If you are not able to file and are seeing a message about locked forms, please see this TurboTax FAQ for more information: Why does TurboTax say my forms are locked or haven't been finalized? We will update the FAQ as additional forms become available.

If you don’t have any of the forms on the list but you are still seeing this error message:

If you are using TurboTax Online, please clear your browser cache (or use a different browser) and try again. This TurboTax FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?

If you are using TurboTax CD/Download, please make sure that your software is fully updated. This TurboTax FAQ has instructions on how to update TurboTax CD/Download: How do I update TurboTax if I have the CD/download edition?

If you are still not able to resolve this issue, please contact our phone support team. You can use the form on this page to get the right phone number to call: TurboTax Contact Us