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New Member
posted May 16, 2022 12:53:31 PM

CANT NETFILE. CRA SAYS INFO MISSING OR INVALID. IT IS NOT. I HAVE CHECKED A HUNDRED TIMES. PLEASE HELP.

Cannot reach anyone at turbo tax for help. This is infuriating.

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2 Replies
Level 15
May 16, 2022 1:12:15 PM

If it shows that information is missing or invalid, please make sure that your personal information including name, home address is updated in your CRA "My Account". 

 

If you can't figure out what the issue is, you can contact our phone support team as they can have you share your screen and verify with you. 

 

Thank you for choosing TurboTax.

Returning Member
May 16, 2022 2:27:47 PM

Sorry wrong info.