filing error 16

Level 1

May 1, 2023 8:20:17 AM

The CRA will present you with NETFILE code 16 when it believes that you've never filed a Canadian tax return,. To remove this error, refer to the following list of instructions:

If you've filed a Canadian tax return before

Make sure you've entered your Social Insurance Number (SIN) correctly
Make sure you've entered your date of birth correctly

If you're filing your first Canadian tax return

Select Find (or the magnifying glass icon) from the TurboTax menu
In the Find window, type Personal Information and select Go
Select Personal Information – Name and Birth Date from the list and select Go
On the Let's get the rest of your personal info step, scroll to the question Are you filing an income tax return with the CRA for the first time? and answer Yes

Verifying your SIN and date of birth

Select Find (or the magnifying glass icon) from the TurboTax menu
In the Find window, type Personal Information and select Go
Select Personal Information – Name and Birth Date from the list and select Go

If you're still unable to resolve the error, Contact the Canada Revenue Agency (CRA) to make sure your information matches what the CRA has on record.

New Member

Mar 17, 2024 5:12:18 PM

With the online version, in the Let's get the rest of your personal info step, there is no setting to say that I have filed a tax return previously. When I first created my account, I believe I accidentally selected that I was a first time filer.

Moderator

Mar 17, 2024 5:27:19 PM

@funtimes4 It has changed in 2023. Now you have to go to My Info > [Name]'s Canadian Citizenship.

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filing error 16

If you've filed a Canadian tax return before

If you're filing your first Canadian tax return

Verifying your SIN and date of birth