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Returning Member

First time filing of return

When filing my return, I got this message " Your federal return was not accepted by CRA."

The information doesn't match the information currently on record."

I've already verified the information that I entered and it seems all correct. Any suggestions or advice?




1 Reply

First time filing of return

If this is your first time filing, you will have to print & mail your return.


If you are using TurboTax Online, select File > Filing Hub* from the left side menu. Then click on "Print & Mail your return(s)" to go to a page where you can download a special version of your return to print off and mail.


*If you don’t see the Filing Hub option under File, then select CRA Online Mail and continue forward from there to get to the Filing Hub.


This Canada Revenue Agency (CRA) webpage has a list of where you can mail your return: Where to mail your paper T1 return