Please make sure that the code you have is a Licence Code for TurboTax CD/Download. If you have bought a TurboTax Online Activation Code instead, it will not work with TurboTax CD/Download (and vice versa). Please use the form on this FAQ if you need to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...
If you do have a Licence Code for TurboTax CD/Download, please message us on social media or contact us by phone for more help with this issue.
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To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.
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