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New Member
posted Oct 31, 2019 1:50:05 AM

How many times am I allowed to re-do my tax return using the online edition?

The first time I filled out the returns for myself and my husband, I paid $19.99 per person but I didn't file the returns as I discovered some mistakes.  So I did a new return but when I got to the end it wanted me to pay again.  How do I get around that?

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1 Best answer
Level 15
Oct 31, 2019 1:50:07 AM

With TurboTax Online you pay per return, and our system is not recognizing the payments you made on the returns which you did not complete and file. You should contact our phone team and they can verify your payment and help you get past the incorrect payment prompt. 

Here’s how to reach us: https://turbotax.community.intuit.ca/replies/3152013

1 Replies
Level 15
Oct 31, 2019 1:50:07 AM

With TurboTax Online you pay per return, and our system is not recognizing the payments you made on the returns which you did not complete and file. You should contact our phone team and they can verify your payment and help you get past the incorrect payment prompt. 

Here’s how to reach us: https://turbotax.community.intuit.ca/replies/3152013