I am unable to file using NETFILE because CRA records indicate I'm not filing for the first time... How can I go back in the turbotax software and change that?

I have never filed with Turbo Tax before so when they asked if I had ever filed before I indicated no that "I" had not (It was always my ex partner). So I misunderstood the context of the question and now I am unable to go back to the very beginning when it asks that question.

1072

Moderator

Jun 1, 2023 6:54:04 AM

You will open your return and go to My Info- (Your name) Canadian Citizenship. Here you will find the question "Are you filing an income tax return with the CRA for the first time?" You will answer "No". Click on continue to save and then you can go back to the left side of the screen and scroll down and click on "File".

Thank you for choosing TurboTax.

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I am unable to file using NETFILE because CRA records indicate I'm not filing for the first time... How can I go back in the turbotax software and change that?