Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
EnglishEN

Pick a language

Français English
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I bought standard online edition for 8 returns but when I tried to file the 3rd return it said I owed $20. What gives?

The activation code is the same I used for the previous 2 returns; the screen shows $39.99 less 19.99 so owing $20.

1 Best answer

Accepted Solutions
Level 1

I bought standard online edition for 8 returns but when I tried to file the 3rd return it said I owed $20. What gives?

If you purchased a TurboTax Online program for 8 return, and your prepayment code is not working for any more returns, you'll need to contact our Customer Support team for assistance. Follow the instructions below to reach an agent who can assist you with this.

https://turbotax.community.intuit.ca/replies/3152013

1 Reply
Level 1

I bought standard online edition for 8 returns but when I tried to file the 3rd return it said I owed $20. What gives?

If you purchased a TurboTax Online program for 8 return, and your prepayment code is not working for any more returns, you'll need to contact our Customer Support team for assistance. Follow the instructions below to reach an agent who can assist you with this.

https://turbotax.community.intuit.ca/replies/3152013