I cannot send my taxes electronically. Please help

[KBW]

Can you please tell us what happens when you try to send them?

[painfull2018]

Were sorry, turbo tax couldn't received netfile terms and conditions and privacy notice from the cra

[painfull2018]

Were sorry, turbo tax couldn't received netfile terms and conditions and privacy notice from the cra

[painfull2018]

I am not getting any option other that were sorry. I guess I will have to file via mail

[julaynieto]

We're sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return.

[KBW · Accepted solution]

HI there, sorry for the delay. Have you tried to file again since? If so, do you keep getting the same message?

[Okjoe24]

I keep getting an err 

[TurboTaxBrenda1]

Can you please advise us which error message or code are you getting?

Please note that if this is your first year filing a Canadian income tax return you will need to print and mail in your return. 

https://turbotax.community.intuit.ca/community/federal-taxes-netfile/help/why-am-i-not-eligible-to-f...

You can contact our customer service if the issue persists and you are eligible to Netfile. 

https://turbotax.community.intuit.ca/community/product-information/help/contact-us/00/873707

[4519036651124059]

Yes