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New Member
posted Jan 12, 2024 12:08:17 PM

I cant submit 2021 tax file

I entered all information but it isnt been submitted

0 7 454
7 Replies
Moderator
Jan 12, 2024 12:22:34 PM

Which TurboTax software are you using: Online or Download? Have you already done the Review then Netfiled?

 

Thank you for choosing TurboTax.

New Member
Jan 12, 2024 1:05:44 PM

Online. No. It's stop working when I continue to review and ...

New Member
Jan 12, 2024 1:06:43 PM

There is an error stating encountered an issue

Moderator
Jan 12, 2024 1:07:55 PM

Which version of Online software are you using? Is there an error number?

 

Thank you for choosing TurboTax.

New Member
Jan 12, 2024 1:09:30 PM

I am using website

 

New Member
Jan 12, 2024 1:11:15 PM

There is an error stating we are having trouble processing your info 

Moderator
Jan 12, 2024 1:20:16 PM

Please save and close your return then clear your cache and then try again to continue your Review. If this doesn't work, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

​​​​​​​Thank you for choosing TurboTax.