This FAQ lists a few reasons you might not be able to find the TurboTax Online return you’re looking for: https://turbotax.community.intuit.ca/community/importing-transfering/help/why-can-t-i-find-my-turbot...
Also, please be aware that The CRA systems will be undergoing maintenance, starting from Friday, January 22, 2021 from 11:00pm EST to Monday, February 22, 2021 at 8:30am EST. During this time the Netfile, ReFILE, T1135 and Express NOA web services will be unavailable.
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