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I filed taxes last year but when trying to file again this year I received a message saying my CRA records don't indicate that I've filed before so I cant Submit. why?

 
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I filed taxes last year but when trying to file again this year I received a message saying my CRA records don't indicate that I've filed before so I cant Submit. why?

When you NETFILE your income tax return, you will receive a NETFILE confirmation number.  Please see the following FAQ for instructions on how to submit your tax return when using TurboTax Online.

https://turbotax.community.intuit.ca/replies/3210262