☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Oct 31, 2019 5:06:18 AM

I get message that i'm not eligible for Netfile. Nothing different from last year's file submission. Something is tripping the system. I need help to solve this problem

I am currently in Europe and cannot call with the 1-888 number option from abroad. I need a landline or mobile option. And, as I bought the Primary Premier Pack, I expected to get help more easily....it has been very difficult and I still cannot get any answers. Can someone please help me?

0 1 998
1 Replies
Level 4
Oct 31, 2019 5:06:19 AM

If you have entered an address outside of Canada, you won't be able to Netfile. Can you check that the address you've entered in the product is indeed a Canadian address?