I ordered a return on July 9th and I have not received in the mail yet. I thought I ordered a return online but it told me that it was coming in the mail.

We no longer send anything by mail. If you have purchased TurboTax CD/Download, you can download it from our website here: https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-download-edition-of-turbotax/00/873703

Use the code that was sent to you by email when you install the software.

If you would like to contact our phone support, you can call them at 1-888-829-8608.