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New Member
posted Feb 20, 2025 2:11:20 PM

issue uploading .tt23 file

When I choose my .tt23 file and enter my SIN I get a "Something went wrong. Please try again." message.  I have cleared the cache and tried a different laptop.

 

The product I am currently using turbo tax online deluxe.

 

Please help

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2 Replies
Moderator
Feb 20, 2025 2:26:29 PM

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

 

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

  • 9 AM to midnight ET for English support
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During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

New Member
Feb 21, 2025 2:52:37 PM

Just finished the phone call with support.  This appears to be an issue with 2024 online where it creates an error when importing .tt23 files.  Tech support is currently working on this issue and hoping to have it resolved by end of February 2025.