It is not letting me pay. My CC info and address are correct but its simply not working and I dont know what to do.

I dont have a Canadian phone number anymore so i cannot get a callback.

269

Moderator

Feb 14, 2024 7:30:41 AM

Please try to clear all your information in this section then close your return and clear your cache. After restarting your computer, try again.

Thank you for choosing TurboTax.

New Member

Feb 14, 2024 7:59:42 AM

Thanks. I tried that but i get the same error message. I have also tried using a different browser and using an incognito window and its the same issue. i dont understand why this is happening. I never have any issues paying with my CC.

Moderator

Feb 14, 2024 8:06:36 AM

What is the error message you are getting?

Thank you for choosing TurboTax.

Why sign in to the Community?

It is not letting me pay. My CC info and address are correct but its simply not working and I dont know what to do.