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It says I dont qualify to use netfile. I looked up reasons why I can't and I don't fit any of them. I don't have a CRA account but it says I don't need one. what do I do?

 
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It says I dont qualify to use netfile. I looked up reasons why I can't and I don't fit any of them. I don't have a CRA account but it says I don't need one. what do I do?

What is the exact error message that you are getting?

 

Also, please be aware that the CRA’s systems will be undergoing maintenance, starting from Friday, January 22, 2021 from 11:00pm EST to Monday, February 22, 2021 at 8:30am EST. During this time the Netfile, ReFILE, T1135 and Express NOA web services will be unavailable.