Solved: Just finishing my daughters return, not filing yet...

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davewfreeman
New Member

Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.

 
1 Best answer

Accepted Solutions
IntuitJacquelyn
New Member

Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.

Hello,

I've heard of a few customers reporting this. Either clearing your internet browser cookies or using Firefox seems to resolve the issue. Please try that and post back.

View solution in original post

4 Replies
exasperated1
New Member

Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.

I'm having the same problem
k-bowers
New Member

Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.

I am wondering if Intuit is having technical problems today.  I was going to try again later
IntuitJacquelyn
New Member

Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.

Hello,

I've heard of a few customers reporting this. Either clearing your internet browser cookies or using Firefox seems to resolve the issue. Please try that and post back.

View solution in original post

k-bowers
New Member

Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.

Thanks.  I started Chrome in incognito mode and signed it and it worked.
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