Solved: Just finishing my daughters return, not filing yet...

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New Member

Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.

 
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Accepted Solutions
Highlighted
New Member

Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.

Hello,

I've heard of a few customers reporting this. Either clearing your internet browser cookies or using Firefox seems to resolve the issue. Please try that and post back.

View solution in original post

4 Replies
Highlighted
New Member

Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.

I'm having the same problem
Highlighted
New Member

Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.

I am wondering if Intuit is having technical problems today.  I was going to try again later
Highlighted
New Member

Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.

Hello,

I've heard of a few customers reporting this. Either clearing your internet browser cookies or using Firefox seems to resolve the issue. Please try that and post back.

View solution in original post

Highlighted
New Member

Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.

Thanks.  I started Chrome in incognito mode and signed it and it worked.
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