Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.

davewfreeman · ‎October 29, 2019

IntuitJacquelyn · ‎October 29, 2019

Hello,

I've heard of a few customers reporting this. Either clearing your internet browser cookies or using Firefox seems to resolve the issue. Please try that and post back.

View solution in original post

exasperated1 · ‎October 29, 2019

I'm having the same problem

k-bowers · ‎October 29, 2019

I am wondering if Intuit is having technical problems today. I was going to try again later

IntuitJacquelyn · ‎October 29, 2019

Hello,

I've heard of a few customers reporting this. Either clearing your internet browser cookies or using Firefox seems to resolve the issue. Please try that and post back.

View solution in original post

k-bowers · ‎October 29, 2019

Thanks. I started Chrome in incognito mode and signed it and it worked.

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Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.