Some reasons why it may not be
accepting your address:
- You’ve entered an invalid
character, or you’ve entered something that isn’t a number or letter as the
first character.
- You are entering a PO Box or a Rural
Route – the program requires you to enter the PO Box number like this: PO963. A
Rural Route should be entered like this: RR963
- The postal code should only
have numbers & letters and no special characters or spaces. There should be
total of 6 characters.
- The postal code format must be
in the format A#A #A# where A is an alphabetical character and # is a numeric
character. Ensure that you have correctly entered any postal code characters
that look similar, such as the number '0' and the letter 'O'.
You may want to select and delete
everything in each box before retyping, just in case there is a hidden space
causing the problem.
If you don’t have a Canadian
address, on the “Contact Information” page (Under the “Setting Up” tab), answer
“Yes” to the question “Is your mailing address outside Canada?”. Then you don’t
have to enter an address into the program. You can write it on the forms after
you have printed them out. It will still ask for a phone number, but if you
don’t have a US or Canadian number, you can just ignore that field, it is not
mandatory.
Here is a list of invalid
characters: https://turbotax.community.intuit.ca/replies/2647899
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