My spouse completed our taxes onine together using...

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New Member

My spouse completed our taxes onine together using turbo Tax. My spouse is able to submit his taxes through netfile but I get a error message, saying i'm not elgible. why

Why do I get an error message saying i'm not elgible to submit my taxes using netfile?

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Moderator

My spouse completed our taxes onine together using turbo Tax. My spouse is able to submit his taxes through netfile but I get a error message, saying i'm not elgible. why

What is the exact error message you are seeing? Which version of TurboTax are you using? Is it Online or is it the CD/Desktop edition?
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New Member

My spouse completed our taxes onine together using turbo Tax. My spouse is able to submit his taxes through netfile but I get a error message, saying i'm not elgible. why

I am using the online version and the Standard 2018 version.
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New Member

My spouse completed our taxes onine together using turbo Tax. My spouse is able to submit his taxes through netfile but I get a error message, saying i'm not elgible. why

thank you. my issue has been resolved. I indicated that my address was outside of Canada.
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Moderator

My spouse completed our taxes onine together using turbo Tax. My spouse is able to submit his taxes through netfile but I get a error message, saying i'm not elgible. why

If you are having issues sending your return using NETFILE, go back to the My Info part of the return and make sure you have answered all the questions, and that all your answers are correct. On the Contact Information page, make sure that you have answered NO to the question “Is your mailing address outside Canada?”.

You should also go through the Review portion of the interview before trying to file (if you haven’t already done so).

 

If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013


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