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New Member

Netfile Account Locked

My Netfile Account is locked. TurboTax says contact CRA to unlock it but CRA says that TurboTax has to unlock it. Does anyone know how to get Turbo tax to do it?

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Moderator

Netfile Account Locked

Uncertain of what you mean by "locked Netfile" account - if you are unable to access your MyCRA account then you would have to contact the CRA. If you are getting a Netfile error while attempting to file your tax return then you would contact our support team for assistance.

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New Member

Netfile Account Locked

Here is the message I get when I try to Netfile, CRA says TurboTax has to unlock it from your end:

 

 
 
Message from CRA
 
Your account is locked. If you need assistance, please contact us.contact ushttps://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e