Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes

Pick a language

Français English
For information related to Covid-19 and how to get help if you lost your job, please see The Covid-19 Tax Info Center
Showing results for 
Search instead for 
Did you mean: 
New Member

NETFILE issue - 'Turbotax couldn't receive...'

I keep getting the following message when trying to netfile returns now no matter what i do 'we're sorry, turbotax couldn't receive the NETFILE Terms and Conditions and Privacy Notice from the CRA'

1 Reply

NETFILE issue - 'Turbotax couldn't receive...'

Please contact our phone support as they will be better able to assist you. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.