Not able to use CRA Netfile service

I have done my tax and at the filing stage of turbotax, I get message that "I am not eligible to use CRA Netfile service"

I have checked restrictions for using NETFILE and none applies to me. I have gone through the return several times and still do not see any error.

Anyone who may have encountered similar problem? Would you kindly advise any tips to resolve the problem.

Thanks, Tobias

730

Returning Member

May 3, 2023 12:55:20 PM

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When the system asks you if you would like an email say NO to be transferred to a live person.

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Not able to use CRA Netfile service