My return will not net file

[TurboTaxSusan]

Are you still having this issue? If so, what is the exact error message that you are getting?

If you have TurboTax Live Assist & Review, here is how to talk to a Tax Expert: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/i-m-using-turbotax-live-assi...

[Rosie Badura]

My return will not net file to the CRA

[TurboTaxSusan]

@Rosie Badura Can you give us more details about your problem? Are you getting a NETFILE error? Which version of TurboTax are you using? CD/Download or Online?

[steffany8060]

why wont it net file? I've confirmed all my info with the cra. is it because I chose the free version and have paid for it in the past??

[TurboTaxSusan]

@steffany8060 You don’t need to use a paid version of TurboTax to NETFILE. NETFILE is a free service provided by the CRA, and anyone who is eligible to use it can do so, regardless if they paid for their tax software or not.

What error message is it giving you when you try to NETFILE?

[keri_spark1500]

tried 3x cannot 

[TurboTaxSusan]

@keri_spark1500 What error message is it giving you when you try to NETFILE?

[jamiller550--]

I purchased TurboTax Standard (8 returns) within the last couple of weeks.

I've only prepared two returns which were both successfully netfiled.

I'm trying to netfile one more return but when I progress in the "File" section, I see this a screen that looks like it's prompting me to buy more.

Can someone help?