Unable to accept your NETFILE tax return. It is not my first time filing my taxes. How do I change this on my profile in my Turbox Online?

[collardgreens123]

Saying I'm filing for the first time was an error on my part. Now CRA is asking me to change it in my profile in Turbox Tax. How do I do this?

[ShwethaK]

Hi @collardgreens123 In order to help you with this situation, we believe your best option is to contact our Canada telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.