After hours inputting data, I get the "sad puppy this shouldn't have happened..." message , same as so many other users on here. Your phone support people give the same useless runaround as everyone else.
Clear cookies, clear history, change browser, ....
FWIW: Two browsers on a Mac, cleared cookies cleared cache, incognito mode -- same issue
Two browsers on a PC (Chrome and Firefox), , cleared cookies cleared cache, incognito mode -- same issue
Phone support eventually said 'We can't access your data, you have to input again from the start' which i not helpful.
The error is clearly on your end and seems to have been going on for years.
Can you fix it please and stop wasting everyone's time.
Others: https://turbotax.community.intuit.ca/community/forums/replypage/board-id/257/message-id/8844
I have reached out to the team that can assist you. You will need to contact our phone support team and have them escalate your issue and someone will be able to view your screen and assist you.
Thank you for choosing TurboTax.
Did that, spent an hour on the phone with your support. They said "We can't access it, you'll have to I put all over again"
This is really not good. The pro lem is obviously on your end, something with the server, nothing to do with user computers. Nothing to do with clearing cache and changing browsers. Something is wrong at your end and you need to fix it.
When you contacted them this time did you ask them to escalate this for you?
Yes, of.course. they said there was no-one else to talk to, none else higher, no escalation