Looks like you may need IT to look at this. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line. If a resolution is not reached, please ask for an escalation to investigate this issue.
Thank you for choosing TurboTax.