As we do not have all information, we suggest you follow this link for further help Am I eligible to claim employment expenses due to COVID-19?
The TurboTax team is assured that there are not any software issues. As we do not know what version you are using, we can only suggest checking if you missed an entry income in TurboTax Desktop or checking the box in TurboTax Online.
Thank you for using TurboTax.