"This wasn't expected, but we're working on fixing it"

This issue should have been  resolved with the last update. Have you tried filing it again? 

I have tried, and spoke to someone yesterday and I don't have access to my taxes in progress at all.

Hi there, 

I have been trying to send my taxes and keep getting the above message.  I have tried on two different web browsers  and still no luck.  Can you let me know when this will be fixed?  I have been trying for over a week now. 

Linda

This is so frustrating.  I have been told to "wait" as it should resolve on it's own, but it's been over 48 hours and I'm still getting this message, and no support on how to fix it.

@taxcanadian7 Our development team is working on resolving that issue, ASAP. 

We appreciate your patience.

Any luck?  This is getting ridiculous.

The only message I got was they are working on this, but it has been 10 days.  

I am going to try and talk to somebody like.  

beyond ridiculous, I usually buy the download version not the online version and I get why now. 

I have tried several times in the last few days and still get the same message. 

I will say that I have since done someone else's taxes and I was able to review.  

I don't want to rename or save because I will lose 2 more returns, so what can I do to get this rectified immediately. 

@LHodson2024 We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

Thanks for the reply, I hope this is resolved shortly as it has been over 2 weeks now waiting. 

I look forward to your reply that it has been fixed. 

I too would like a solution. 2 weeks with no solution in the middle of tax season is unacceptable.

@LHodson2024 We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

Any updates??  

@LHodson2024 We are aware of this issue, and our development team is working on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

Thanks for your reply. 

I did a return for someone else and was able to do the review. 

I tried mine again and still go the error. 

Just thought I would let you know as it may help the development team identify what is wrong. 

We appreciate your feedback. Yeah, starting your return over, you then may be able to successfully file it.  

Thank you for choosing TurboTax.

Hi There, 

I was unable to delete the original return from myself and my husband, but tried a start a new return as you suggested and I was able to review and send.  But now that has used up 4 of 8 returns because I can't delete the original 2 returns I did that had the issue.  How do I get those 2 returns back?  I do several peoples income tax. 

Please advise. 

HI There,

I am not sure if you have been following the string of comments, but I was able to send my return today, however, I had to start a new return which used up 1 more of my 8 returns available (actually 2 because I did my spouses too).   

Not sure if that's what you want to do but just thought I would let you know as I am not sure when a solution will be provided. 

@LHodson2024 We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.